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  • #4513

    Dennis
    Participant

    I purchased Camera RC Deluxe after trying it for awhile. It was working fine with my Nikon D300s Camera and running on a Mac with El Captain OS. According to the website this is compatible. I get about 2 pictures before it doesn’t recognize a connection and freezes up. I have deleted the program from my computer and reinstalled and the problem still exists. Any help in this would be greatly appreciated. I trying to get this going before I am gone, battling cancer. I many bought this program to help take photos of the night skies.

    #4521

    jpro51
    Keymaster

    If you are seeing a message from the program that the camera is disconnecting then a majority of the time this is related to the connection between the Camera and the computer; most likely an issue with the Cable. For testing purposes I would suggest the following:

    1. Use the original USB cable that came with the Camera.
    2. Make sure the battery of the camera is fully charged.
    3. Do not move or touch the camera or cable when shooting.

    If you still get a disconnect could you please follow the directions below to send me a log; We take customer problems as a #1 priority and will do all we can to quickly resolve your issue.

    How to Setup Logging, locate and send the log files on Mac:
    • Start CameraRC Deluxe
    • Go to the “General Options” of the “Main Options Window” and select the Help Options Tab.
    • Set the logging level to 1 and make sure logging is enabled.
    • Recreate the issue and if it is not a crash condition then shut down the program

    o Note: If the program is not crashing you can also just select “Report Bug” from the help menu and it will prepare the appropriate file for sending and provide you the name of the file to send. If you use the “Report Bug” you can ignore the following steps except for sending the file and resetting the log level.

    • Logs are located in the “/users//j-prosoftware/CameraRC Deluxe/logs” directory.
    • Find the logxx.txt file with the most current date and time where the error occurred, or run the program to recreate the problem and see the new log created at that time. A new log is started each time you start the program and a maximum of 50 logs are stored on the system so the highest numbered log is NOT necessarily the log you want. You should close CameraRC prior to copying the log and sending. Also include the log with the name CRCD_LOGxx.txt that you will find in the same directory; this file has the same number as the logxx.txt file.
    • Email the log to us at support@camerarc.jpro51.com – You can zip the logs to make them much smaller.
    • When you are done with testing set the logging level back to 5.

    #4600

    jpro51
    Keymaster

    We fixed this issue in the 2.1.7 Release – there were problems with the camera being disconnected with certain shutter speed and when Hi ISO Noise reduction was enabled.

    #4601

    jpro51
    Keymaster

    We fixed this issue in the 2.1.7 Release – there were problems with the camera being disconnected with certain shutter speed and when Hi ISO Noise reduction was enabled.

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